EXTRA 15% OFF Ex-Display & Sample Sale! Discount Applied at Checkout.

Delivery & Returns

Online Returns Policy

If you are not 100% happy with your purchase from Voyage Outlet, we operate a straight-forward returns policy for our customers. Please return your item to us complete with your returns form within 28 days of receipt for a full refund, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds within 14 days of receipt. Please note that we do not operate a free returns policy.

You can return your item via Royal Mail directly to us by sending your order to the below address:
Voyage Outlet Online Returns,
Voyage Maison,
39 Clydesmill Place,
Glasgow, G32 8RF
 
If we determine that your product has not been returned to us in a fully re-sale-able condition in it's original packaging, we reserve the right to refuse a refund for the item. We will only refund the delivery charge for sending the product to you if the product is damaged, has a manufacturing fault, or does not match your order. 
We will refund you by your original method of payment, if we decide that a refund will not be processed, you will be contacted by our customer service team. There are some returns exclusions due to customisation, please see below for further details.
Products should be returned in their original packing, once received they will be reviewed by our customer service team to ensure they meet the the criteria in accordance with our returns policy.
Please note that we cannot accept liability for goods which have been lost in transit, the goods are your responsibility until received by Voyage. 
Our policies do not affect our statutory rights.
Wallpaper Returns - Please note, all wallpaper is available by the metre, printed to order and therefore non-returnable unless faulty. Please check you are happy with the quality of your order before you cut.
Fabric Remnants are Non-Returnable - Clearance fabric is the last remaining cut of fabric from a roll and is therefore non-returnable.
Ex-Display & Sample Sale items are Non-Returnable.
Split Deliveries: Due to packaging & courier requirements, Fabric, Wallpaper & Wallpaper Samples may be dispatched separately from other items.
Selected Lampshades/Lighting Products & Framed Prints: Delivery can take between 7 - 10 working days as some pieces are made to order.
Delivery Information: UK Mainland
  • FREE DELIVERY on orders over £75 (excluding wallpaper, mirrors, framed art, rugs, cabinets, headboards, selected fabric remnants and chairs)
  • £4.95 for Standard Delivery
  • £4.95 for fabric remnants delivery - fabric is dispatched in specialised packaging to preserve the quality of the material during transit  *Please note, if you place an order that includes fabric remnants they may be delivered separately from other pre-made items due to packaging and transit requirements. 
  • £9.95 for large delivery items (i.e. mirrors, clocks, framed art & rugs)
  • £9.95 for wallpaper.
  • Wallpaper Samples: Small samples are shipped for free, full width wallpaper samples are £4.95 delivery.
  • £20 for medium furniture (i.e. Rupert Footstools)
  • £50 for large furniture (i.e Chairs, headboards & cabinets)
  • Standard Delivery expected within 3-5 working days (excluding selected furniture which can take up to 6 weeks,  framed prints & selected lighting can take 7-10 working days)
  • Made to Order Chairs will be delivered within 4-6 weeks time.
  • UK Mainland, Highland and Islands and Republic of Ireland only. *Delivery times to Ireland and the Highlands and Islands may vary.
  • Please note that we do not ship orders to 3rd party delivery companies.
  • Delivery Information: Republic of Ireland, Jersey, Guernsey & Isle of Man.
  • FREE DELIVERY on orders over £75 (excluding wallpaper, mirrors, framed art, rugs, cabinets, selected fabric remnants, headboards and chairs)
  • £4.95 for Standard Delivery
  • £4.95 for fabric remnants delivery - fabric is dispatched in specialised packaging to preserve the quality of the material during transit  *Please note, if you place an order that includes fabric remnants they may be delivered separately from other pre-made items due to packaging and transit requirements.
    packaging to preserve the quality of the material during transit.
  • £20.00 for large delivery items (i.e. mirrors, clocks, framed art & rugs)
  • £9.95 for wallpaper.
  • Wallpaper Samples: Small samples are shipped for free, full width wallpaper samples are £4.95 delivery.
  • £40 for medium furniture (i.e. Rupert Footstools)
  • £90 for large furniture (i.e Chairs, headboards & cabinets)
  • Made to Order Chairs will be delivered within 4-6 weeks time.
  • Standard Delivery Items Dispatched within 3-5 working days (excluding furniture which can take up to 6 weeks, framed prints & selected lighting can take 7-10 working days).

      Returning Faulty or Incorrect Items

      Please use the address below to return your incorrect/faulty item(s) please note, we do not currently offer a free returns service unless the product is faulty – if this is the case please contact us at voyage@voyfab.co.uk and our customer service team will advise (return postage cost via Royal Mail will be reimbursed if we are at fault and you can provide proof of postage). We do not offer a collections service unless the item is a piece of furniture. Please allow up to 14 working days for your parcel to return to us, it is very important to include your returns form in your parcel so that we will be able to process your refund, we will process your refund within 24 hours of receipt. Please retain your proof of postage until your refund has been processed.

      Voyage Outlet Online Returns,
      Voyage Maison,
      39 Clydesmill Place,
      Glasgow, G32 8RF

      UK & Republic of Ireland Delivery

      For addresses within the UK mainland (including Northern Ireland), we endeavour to deliver your order as soon as possible. However please allow 3-5 working days from receipt of your order for delivery. 

      Delivery to Ireland and the Highlands and Islands of Scotland may take longer than our estimated 3-5 working days.

      Please note: During certain times of the year (i.e. Christmas, New Year, Bank Holidays) delivery times can vary. 

      Whilst we will may every effort to ensure that our estimated delivery time is met, we cannot accept responsibility for late deliveries which are due to situations outside of our control (i.e. postal strike, courier issues). You may cancel an order affected by circumstances outside our control. To cancel, please email voyage@voyfab.co.uk If you opt to cancel your order, you will have to return any relevant products you have already received and we will refund the price you have paid.

      General Information

      Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is not accurate. We cannot accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We strongly recommend that ALL packages are signed for.

      If you have not specified that you would like the Products to be left somewhere without being signed for or indicated a neighbour to whom we can deliver the Products to instead, please contact us at voyage@voyfab.co.uk for re-delivery. 

      Split Delivery Parcels

      Occasionally we will have to dispatch your purchases in multiple parcels, there is a chance the parcels will not arrive at the same time. For further information please contact us at voyage@voyfab.co.uk.  

      Policy information updated as of June 2020.