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Delivery & Returns

Online Returns Policy

If you are not 100% happy with your purchase from Voyage Outlet, we operate a straight-forward returns policy for our customers. Please return your item to us complete with your returns form within 28 days of receipt for a full refund, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds within 14 days of receipt. Please note that we do not operate a free returns policy.

You can return your item via Royal Mail directly to us by sending your order to the below address:
Voyage Outlet Online Returns,
Voyage Maison,
39 Clydesmill Place,
Glasgow, G32 8RF
 
If we determine that your product has not been returned to us in a fully re-sale-able condition, we reserve the right to refuse a refund for the item. We will only refund the delivery charge for sending the product to you if the product is damaged, has a manufacturing fault, or does not match your order. 
We will refund you by your original method of payment, if we decide that a refund will not be processed, you will be contacted by our customer service team.
Products should be returned in their original packing, once received they will be reviewed by our customer service team to ensure they meet the the criteria in accordance with our returns policy.
Please note that we cannot accept liability for goods which have been lost in transit, the goods are your responsibility until received by Voyage. 
Our policies do not affect our statutory rights.
Delivery Information
  • FREE DELIVERY on orders over £75 (excluding mirrors, rugs and chairs)
  • 4.95 for Standard Delivery
  • £9.95 for large delivery items (i.e. mirrors & rugs)
  • £50 for furniture 
  • Dispatched within 3-5 working days (excluding furniture which can take up to 14 working days)
  • UK Mainland, Highland and Islands and Republic of Ireland only. *Delivery times to Ireland and the Highlands and Islands may vary.
  • Please note that we do not ship orders to 3rd party delivery companies.

 Express Delivery - £6.99

  • All Express Delivery orders placed before 12pm Midday (Monday-Friday) will arrive the next working day (Please note - orders placed after 12pm Thursday will not be shipped until Friday for a Monday delivery.  Any Express orders placed after 12pm Friday will not be shipped until Monday for Tuesday delivery).
  • Please note all orders placed after 12pm will be dispatched the following working day.
  • Express Delivery is not currently applicable to mirrors, chairs or rugs.
  • UK Mainland only. *Delivery times to the Highlands and Islands may vary.
  • Please note that we do not ship orders to 3rd party delivery companies.

    Returning Faulty or Incorrect Items

    Please use the address below to return your incorrect/faulty item(s) please note, we do not currently offer a free returns service unless the product is faulty – if this is the case please contact us at voyage@voyfab.co.uk and our customer service team will advise (return postage cost via Royal Mail will be reimbursed if we are at fault and you can provide proof of postage). We do not offer a collections service unless the item is a piece of furniture. Please allow up to 14 working days for your parcel to return to us, it is very important to include your returns form in your parcel so that we will be able to process your refund, we will process your refund within 24 hours of receipt. Please retain your proof of postage until your refund has been processed.

    Voyage Outlet Online Returns,
    Voyage Maison,
    39 Clydesmill Place,
    Glasgow, G32 8RF

    UK & Republic of Ireland Delivery

    For addresses within the UK mainland (including Northern Ireland), we endeavour to deliver your order as soon as possible. However please allow 3-5 working days from receipt of your order for delivery. 

    Delivery to Ireland and the Highlands and Islands of Scotland may take longer than our estimated 3-5 working days.

    Please note: During certain times of the year (i.e. Christmas, New Year, Bank Holidays) delivery times can vary. 

    Whilst we will may every effort to ensure that our estimated delivery time is met, we cannot accept responsibility for late deliveries which are due to situations outside of our control (i.e. postal strike, courier issues). You may cancel an order affected by circumstances outside our control. To cancel, please email voyage@voyfab.co.uk If you opt to cancel your order, you will have to return any relevant products you have already received and we will refund the price you have paid.

    General Information

    Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is not accurate. We cannot accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We strongly recommend that ALL packages are signed for.

    If you have not specified that you would like the Products to be left somewhere without being signed for or indicated a neighbour to whom we can deliver the Products to instead, please contact us at voyage@voyfab.co.uk for re-delivery. 

    Split Delivery Parcels

    Occasionally we will have to dispatch your purchases in multiple parcels, there is a chance the parcels will not arrive at the same time. For further information please contact us at voyage@voyfab.co.uk.  

    Policy information updated as of Nov 2019.