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Delivery Policy

Mainland UK Delivery Information

  • Fabric & Wallpaper orders worth £125 or over receive FREE delivery. Exclusions apply.
  • £6.95 for Standard Delivery 5-7 working days (excluding selected furniture which can take up to 13 weeks, wallpaper, framed prints & selected lighting approx. 3 weeks)
  • £6.95 for fabric remnants delivery - fabric is dispatched in specialised packaging to preserve the quality of the material during transit. If you place an order that includes fabric remnants, they may be delivered separately from other pre-made items due to packaging and transit requirements.
  • £9.95 for large/fragile delivery items (i.e. mirrors, clocks, selected lighting, framed art & rugs)
  • £9.95 for wallpaper, delivery time 7-10 working days.
  • Wallpaper Samples: Small samples are shipped for free, full width wallpaper samples are £2.99 delivery. These are delivered within 5 to 7 working days at the latest. We also offer express shipping within 1-3 working days for small samples - this is priced at £2.99.
  • £20 for medium furniture.
  • £29 for selected chairs - calculated at checkout.
  • £35 for selected chairs - calculated at checkout.
  • £59 for large furniture (i.e large/bulky chairs, headboards & cabinets) ordering more than one chair may increase the delivery charge.
  • £80 for sofas, £120 for a multiple sofa order.
  • Made to Order Furniture such as Chairs, Headboards, Bed Frames, Sofas etc will take up to 13 weeks for delivery as they are made to order.
  • We do not ship orders to 3rd party delivery companies.

Scottish Highlands Delivery Information

  • £25 for Standard Delivery 3 – 7 working days (excluding selected furniture which can take up to 13 weeks. Wallpaper, framed prints & selected lighting approx. 3 weeks for dispatch).
  • £25 for large/fragile delivery items 7 – 14 working days (i.e. mirrors, selected lighting, clocks, framed art & rugs).
  • £25 for wallpaper, delivery time 7-10 working days.
  • Wallpaper Samples: Small samples are shipped for free, full width wallpaper samples are £5.95 delivery. These are delivered within 3 to 7 working days at the latest.
  • £100 for selected furniture (i.e. chairs, bed frames, shelving & bedroom furniture).
  • £150 for large furniture (i.e. sofas, headboards & cabinets) ordering more than one product may increase the delivery charge.
  • Made to Order Furniture such as Chairs, Headboards, Bed Frames, Sofas etc will take up to 13 weeks for delivery as they are made to order.
  • We do not ship orders to 3rd party delivery companies.

Scottish Islands Delivery Information

  • £30 for Standard Delivery 3 – 7 working days (excluding selected furniture which can take up to 13 weeks. Wallpaper, framed prints & selected lighting approx. 3 weeks for dispatch).
  • £30 for large/fragile delivery items 7 – 14 working days (i.e. mirrors, selected lighting, clocks, framed art & rugs).
  • £30 for wallpaper, delivery time 7-10 working days.
  • Wallpaper Samples: Small samples are shipped for free, full width wallpaper samples are £5.95 delivery. These are delivered within 3 to 7 working days at the latest.
  • £100 for selected furniture (i.e. chairs, bed frames, shelving & bedroom furniture).
  • £150 for large furniture (i.e. sofas, headboards & cabinets) ordering more than one product may increase the delivery charge.
  • Made to Order Furniture such as Chairs, Headboards, Bed Frames, Sofas etc will take up to 13 weeks for delivery as they are made to order.
  • We do not ship orders to 3rd party delivery companies.

Northern Ireland Delivery Information

  • £20 for Standard Delivery 5-7 working days (excluding selected furniture which can take up to 13 weeks. Wallpaper, framed prints & selected lighting approx. 3 weeks for dispatch)
  • £20 for fabric remnants delivery - fabric is dispatched in specialised packaging to preserve the quality of the material during transit. If you place an order that includes fabric remnants, they may be delivered separately from other pre-made items due to packaging and transit requirements.
  • £25 for large/fragile delivery items (i.e. mirrors, selected lighting, clocks, framed art & rugs)
  • £20 for wallpaper - allow 7-10 working days for delivery.
  • Wallpaper Samples: Small samples are shipped for free, full-width wallpaper samples are £2.99 delivery.
  • £130 for large furniture (i.e. large/bulky chairs, headboards & cabinets) ordering more than one chair may increase the delivery charge.
  • £150 for sofas, £200 for a multiple sofa order.
  • Made to Order Furniture such as Chairs, Headboards, Bed Frames, Sofas etc will take up to 13 weeks for delivery.
  • We do not ship orders to 3rd party delivery companies.

Jersey, Guernsey & Isle of Man Delivery Information

  • £30 for Standard Delivery 5-7 working days (excluding selected furniture which can take up to 13 weeks, wallpaper, framed prints & selected lighting approx. 3 weeks for dispatch)
  • £30 for fabric remnants delivery - fabric is dispatched in specialised packaging to preserve the quality of the material during transit. Please note: If you place an order that includes fabric remnants, they may be delivered separately from other pre-made items due to packaging and transit requirements.
  • £25 for large/fragile delivery items (i.e. mirrors, selected lighting, clocks, framed art & rugs)
  • £30 for wallpaper - allow 7-10 working days for delivery.
  • Wallpaper Samples: Small samples are shipped for free, full-width wallpaper samples are £5.95 delivery.
  • £100 for large furniture (i.e. Chairs, headboards & cabinets) ordering more than one chair may increase the delivery charge.
  • £150 for sofas, £220 for a multiple sofa order.
  • Made to Order Furniture such as Chairs, Headboards, Bed Frames, Sofas etc will take up to 13 weeks for delivery.
  • We do not ship orders to 3rd party delivery companies.

Possible Delays

Whilst we will make every effort to ensure that our estimated delivery time is met, we cannot accept responsibility for late deliveries which are due to situations outside of our control (i.e. postal strike, courier issues).

During certain times of the year, such as Christmas, New Year, and Bank Holidays delivery times may vary.

Split Deliveries

Occasionally, we will have to dispatch your purchases in multiple parcels, due to packaging and courier requirements. There is a chance that parcels will not arrive at the same time. Fabric, wallpaper & wallpaper samples may be dispatched separately from other items ordered.

If you have any questions or queries about your delivery, please contact us by email.

VAT Refunds

Voyage cannot issue VAT refunds from tax exempt countries. Please contact your local tax authority for further information.

Delivery Address Information

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address has not been entered accurately when your order was placed. We cannot accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned.

We strongly recommend that ALL packages are signed for.

If you have not specified that you would like the Products to be left somewhere without being signed for or indicated a neighbour to whom we can deliver the Products to instead, please contact us by email.

Changing or Cancelling your Order

If you need to change or cancel your order, please contact our team straight away by email or by phone. We cannot cancel an order if it has already been dispatched or if it is a custom order/made to order product already in production – for further information please read our Returns & Refunds Policy.

Further Delivery Information

For addresses within the UK Mainland & Northern Ireland, we endeavour to delivery your order as soon as possible, but delivery times may vary depending on the product type ordered. More details:

Selected Lampshades & Lighting Products

Dispatch of selected lampshades and lighting products can take up to three weeks due to some pieces being made to order. Selected lighting products are classified as fragile and is not included in free and standard delivery options.

Wallpaper & Framed Prints

Dispatch of wallpaper and framed prints can take up to 3 weeks as some pieces are made to order.

Need Help?

If you have any other questions about deliveries, please give us a call on 0141 641 1700 or email. Please bear in mind, our customer service team is extremely busy and they will respond to your query as soon as possible.